PRIVACY POLICY

Last updated: August 15, 2026

At The Gilded Tidehouse, we value your trust as much as we value the craftsmanship that goes into every piece we create.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, place an order, submit a custom request, or otherwise interact with The Gilded Tidehouse (“we,” “us,” “our,” or “The Gilded Tidehouse”).

By using our website (the “Site”), you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information that helps us provide a beautiful, seamless experience and properly fulfill your orders and requests.

Information You Provide

Depending on how you interact with us, we may collect:

Contact inquiries: Your name, email address, message, and any photographs or files you choose to provide.

Orders and purchases: Information necessary to process and fulfill your order, such as your name, shipping address, billing information, email address, and other information required to complete your purchase.

Custom orders: Information you voluntarily provide to help us create your one-of-a-kind piece, which may include names, dates, photographs, personalization details, design preferences, or other creative information.

Information Collected Automatically

When you visit our Site, certain technical information may be collected automatically by our website hosting, security, analytics, or other service providers.

This may include information such as:

  • Device type

  • Browser type

  • IP address

  • Operating system

  • Pages visited

  • General website usage information

  • Approximate geographic location

We may also use cookies and similar technologies to support essential website functions, understand how visitors use our Site, and improve your overall experience.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to operate The Gilded Tidehouse and provide the products and experiences you’ve requested.

This may include using your information to:

  • Respond to questions, messages, and custom-order inquiries

  • Process and fulfill purchases

  • Communicate about your orders

  • Provide shipping and delivery updates

  • Create and fulfill custom pieces

  • Provide customer service and support

  • Prevent fraud, abuse, and security issues

  • Maintain, troubleshoot, and improve our Site

  • Understand website performance and visitor activity when analytics are used

  • Meet legal, accounting, and other business obligations

  • Protect our business, customers, website, and creative work

3. PAYMENT PROCESSING

Payments made through our Site are processed by third-party payment providers.

The Gilded Tidehouse does not store complete payment card numbers or security codes on our own servers.

Your payment information is handled by the applicable payment processor according to its own privacy practices and policies.

4. EMAIL COMMUNICATIONS

We may use your email address to communicate with you about:

  • Orders and purchases

  • Shipping and delivery

  • Custom-order requests

  • Questions or customer-service matters

  • Other communications you specifically request

If you choose to subscribe to promotional or marketing communications, you may unsubscribe at any time using the unsubscribe instructions included in those emails.

We may use third-party email service providers to deliver communications on our behalf.

5. PHOTOGRAPHS AND IMAGE UPLOADS

The Gilded Tidehouse creates many custom pieces using customer-provided photographs and other creative materials.

If you upload or send us an image, photograph, or file through our Site, contact forms, email, or custom-order process, we may retain that material as reasonably necessary to communicate with you, create your requested piece, fulfill your order, or provide customer support.

Please do not submit sensitive personal information through image uploads or contact forms unless it is specifically necessary for your request.

By providing photographs or other creative materials, you represent that you have the right or permission to provide those materials to us for the purpose for which they are being submitted.

6. HOW WE SHARE INFORMATION

We respect your privacy and do not sell your personal information.

We may share information only when reasonably necessary to operate our business and provide our services, including with:

Service providers: Companies that help us operate our website, store information, process payments, provide security, deliver emails, or support other essential business functions.

Shipping and fulfillment partners: Information necessary to package, ship, and deliver your order.

Professional or legal advisors: When necessary to obtain professional, accounting, legal, or business assistance.

Legal or safety purposes: When disclosure is required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of The Gilded Tidehouse, our customers, or others.

We do not sell or rent your personal information to third parties.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

  • Complete orders and provide customer support

  • Maintain appropriate business and financial records

  • Respond to disputes or inquiries

  • Meet tax, accounting, legal, or regulatory requirements

  • Protect against fraud or misuse

  • Maintain necessary business records

When information is no longer reasonably needed, we may securely delete or dispose of it, subject to applicable legal and business requirements.

8. SECURITY

We take reasonable steps to protect the information entrusted to us.

However, no website, online transaction, email transmission, or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot promise or guarantee absolute security.

9. YOUR PRIVACY CHOICES

Depending on applicable law and the circumstances, you may contact us to request access to, correction of, or deletion of certain personal information we maintain about you.

Some information may need to be retained for legal, accounting, security, fraud-prevention, or legitimate business purposes.

You may also opt out of non-essential marketing communications by using the unsubscribe option provided in those communications.

You may continue to receive necessary transactional communications related to purchases, orders, or customer-service requests even if you unsubscribe from marketing emails.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our Site may use cookies and similar technologies to help the website function properly and to understand how visitors interact with the Site.

Cookies may be used for purposes such as:

  • Essential website functionality

  • Remembering preferences

  • Website performance

  • Security

  • Analytics and understanding website traffic

You may be able to adjust cookie settings through your browser or device. Disabling certain cookies may affect the functionality or experience of portions of the Site.

11. CHILDREN’S PRIVACY

The Gilded Tidehouse website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to address the situation.

12. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, shipping providers, website services, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We encourage you to review the privacy policies of any third-party service you choose to use.

13. CHANGES TO THIS PRIVACY POLICY

As The Gilded Tidehouse grows and our website and services evolve, we may update this Privacy Policy from time to time.

When changes are made, we will update the “Last updated” date at the top of this page. Any changes become effective when posted to the Site.

Your continued use of the Site after an updated Privacy Policy has been posted means you acknowledge the updated policy.

14. CONTACT US

Your privacy matters to us, and we’re always happy to answer questions about how your information is handled.

The Gilded Tidehouse
Cochran, Georgia
Email: thegildedtidehouse@gmail.com

You may also reach us through the Contact Us page on our website.